Should you change your mind about your purchase, please return the unused goods to us with your proof of purchase within 14 days and we will offer a full refund or replacement. Items outside of the 14 days but within 28 days will be offered an exchange or credit note – either will be at our discretion.
This does not affect your legal right, including your right to claim a refund, replacement or repair where the goods are faulty.
Refunds will not be given on the below items:
Sale items*, turf, perishable goods (including food), bedding plants, special order items, garden machinery and products that are in unsaleable condition.
*Sale items are non-refundable – if items are returned within 14 days they are eligible for credit only.